mystreemr

Help & support

Let’s get your library playing.

Find a quick answer below, or send us a note about a question, problem or feature idea. If something isn’t working, include your macOS version and what you were doing when it happened. Don’t include passwords, API keys or private media files.

Contact mystreemr support

How do I add my movies or shows?

Choose Manage Folders in the sidebar, then add a folder under Movies or TV Shows. mystreemr scans its subfolders too. Your files stay in their original locations.

Why is a title missing its artwork?

mystreemr can fetch artwork and details from TheTVDB when you add an API key in Settings. Without a key, it uses information it can read from filenames.

Can I watch from Dropbox?

Connect Dropbox in the sidebar to browse and stream a video. While playing, choose the download control to save an offline copy on this Mac.

How do subtitles work?

Embedded subtitle tracks and matching sidecar files can be selected in the player. To search OpenSubtitles, first add your account details in Settings.

How do I resume playback?

Choose Play on a library item. mystreemr saves the playback position locally and resumes when a saved position is available.

How do I disconnect a service?

Open Settings or the relevant service in the sidebar and choose its disconnect option. For information about data handling, see the privacy policy.

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